PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR
OBTAINING ANY MATERIALS, INFORMATION,PRODUCTS OR SERVICES THROUGH THIS SITE.
TOUR2U ("we" or "us")
offers access to and use of our site to you subject to your acceptance of these
terms and conditions ("Terms"). By accessing, using or obtaining any
content, data, materials, information, products or services through our site,
you agree to observe these Terms. If you do not accept all of these Terms, then
please leave our site now.
TOUR2U has provided this privacy
policy because we value your right to privacy. This policy is effective as of
April 1, 2006 and governs the collection of personal information through this
website on or after this date.
This policy describes the types of information TOUR2U collects from its users
and how that information is used. Please read this policy carefully before
providing us with any personal information. If you have questions about this
policy, e-mail us at cust_service@tour2u.com.my.
When You Are Just Visiting Us ...
You can always visit our site without revealing who you are or providing any
Personal Information. When you visit our site or visit our site through one of
our partner's sites, we do collect usage information ("session data"), but it
is anonymous and is not linked to you as an individual. We use session data to
better understand things like how our site is navigated, how many visitors
arrive at specific pages, the length and frequency of stays at our site, the
variety of searches of our site's database, the types of browsers and computer
operating systems used by our visitors and the Internet Protocol addresses from
which our visitors connect to our site. We use this information to improve our
site content and ease of use.
Cookies ...
We may place a "cookie" on your personal computer. A Cookie is a small computer
file that our computer sends to your computer and that your computer sends back
to us each time you make a request from our site. Cookies help us recognize you
when you visit our site again. We use cookies on our site to collect session
data for several purposes to personalize and improve your individual viewing
experiences on our site. For example, we use cookies to keep track of your use
of our site, gather data to improve the content of our site, provide
information that may be of interest to you and improve the security of your
experience with us. Most Internet browsers automatically accept cookies.
However, you can instruct your browser, by editing its options, to stop
accepting cookies or prompt you before accepting a cookie from the sites you
visit. If you decide not to accept our cookies, you will still be able to
access those parts of our site that are available to the general public, but
you will not be able to view some information on our site, use some features
designed to enhance your experience at our site or access many of the services
offered at our site. We also have third party advertisers ("advertisers") on
our site. These advertisers may use cookies and pixel tags to track session
data about the ads you have seen and types of things that you appear interested
in. We do not share any Personal Information about you with these advertisers
unless you give us permission to do so separate from any permission you provide
during the registration process. However, these advertisers may have other
sources of information and their own privacy practices. These advertisers may
also use combined information about your visits to our site and other sites in
order to provide advertisements about related goods and services that you may
be interested in. When you visit a site that we advertise on, we may place a
cookie on your personal computer. Similarly, we advertise on other sites, and
for this purpose, we use pixel tags and cookies provided by a third party ad
server on our site. The information that we collect and share through this
technology is not personally-identifiable. If you utilize our "Send" feature to
forward information about flight specials and other travel opportunities
available on our site to a friend, family member or colleague via e-mail, we
may place a cookie on that individual's computer.
When You Decide To Register With Us ...
Personal Information.
If you decide to register with us, we will collect Personal Information about
you that you voluntarily share with us. We collect Personal Information that is
necessary for us to provide you with the services offered on our site. As
mentioned, this Personal Information includes things like your name, e-mail and
mailing address and telephone number. You will provide an e-mail address and
select a password that will be required to gain access to portions of our site.
Other Information.
You may decide to share other information ("Other Information") with us about
yourself (for example, demographic information like your age and gender) and
your travel preferences and experiences (for example, seat selection,
participation in airline/hotel/car- rental loyalty or awards programs and
applicable membership numbers, meal requests and ticketing options). If you
share Other Information with us, we will use it to automatically record your
travel preferences in reservations you make, tailor your experience at our site
to your interests and make more appropriate travel recommendations to you. You
may still use our site to search for and purchase travel services even if you
choose not to share this type of information with us.
Traveler Profile.
We combine your Personal Information and Other Information you voluntarily
share with us in what we call your "Traveler Profile". We also add your session
data to your Traveler Profile. We may also collect information about you from
outside sources and add it to your Traveler Profile. We collect and use all of
the information in your Traveler Profile to improve the quality of our service
to you and your experience with us. For example, we may use the combination of
information in your Traveler Profile to (a) personalize the service we provide
to you, (b) communicate with you about changes to your travel plans, service
updates and new features or outages on our site, and (c) allocate the resources
of our systems so that your experience with our site is as efficient as
possible.
Opt-out.
As part of the registration process, we give you two important choices
("opt-out") about advertisements, updates and promotions. We hope you will find
these items interesting and informative. In fact, we will use the information
you tell us about your travel preferences and experiences to share customized
advertisements, updates and promotions with you that include our
recommendations to you about travel specials. Nonetheless, you will let us know
if you do not want us to use your e-mail addresses to deliver to you updates
highlighting flight specials, promotions, contests and other travel
opportunities available on our site and/or sponsored by our travel service
providers and advertisers; and/or any newsletter highlighting flight specials,
promotions, contests and other travel opportunities available on our site
and/or sponsored by our travel service providers from time to time.
Online Surveys and Contests.
We value your comments and opinions. From time to time, we will invite you, as
a registered user of our site, to participate in online surveys, but the choice
will be yours. Each time you purchase, book or reserve travel services or
accommodations through our site our Traveler Advocate will ask for your
feedback on your experience. Your participation in these surveys is on an
anonymous basis, unless we tell you up-front otherwise. We may offer you the
chance to win a variety of travel related prizes by sponsoring contests. You
choose to participate in these contests or not. If you choose to participate in
these contests, you will share certain of your Personal Information with us,
like your full name, e-mail address and mailing address. Participation in these
contests may include participation in an online survey. We will only use your
Personal Information to notify you if you win a contest.
When You Purchase, Book Or Reserve Travel Services or Accommodations Through Our
Site ...
Payment Information and Travel History.
If you register with us, you will be able to book, reserve or purchase travel
services or accommodations through our site. To do so, you must provide payment
information to us - for example, your credit card specifics like card number,
issuing bank, expiration date, cardholder name and billing address. We will add
this payment information to your Traveler Profile. We may keep a history of all
your reservations, bookings and purchases of travel services and accommodations
through our site in your Traveler Profile.
Sharing of Personal Information.
Generally, we only disclose your Personal Information to those travel providers
that you decide to make arrangements with through our site. For example, when
you purchase an airline ticket or reserve a rental car or hotel room, we will
provide the airline, car rental agency or hotel, as the case may be, with the
Personal Information needed to process your transaction. We use our reasonable
efforts to ensure that these travel providers will also protect your Personal
Information. We contract with other companies to perform various functions
necessary to operate our business - for example, to deliver tickets, ship items
and process credit cards. We will share with these other companies only that
Personal Information they require to fulfill your orders. These companies agree
that they will not use or disclose that Personal Information for any other
purpose. Other than as explained in this policy, we will not disclose any
Personal Information we collect from you to others without your permission,
except in certain limited
circumstances:-
(a.) to protect the security of our site and our rights under our Terms and
Conditions of Use;
(b.) to protect ourselves against liability;
(c.) in response to legal process,
(d.) if we believe in good faith that the law requires it; or
(e.) in connection with a sale of our business or company.
Please note that if we receive a formal request to disclose your Personal
Information in connection with a legal action, we will attempt to tell you
about it at least ten (10) days before we respond to that request, if permitted
by law, via the e-mail address you provided during registration.
Corporate Travel.
If you, or someone acting on your behalf, purchase(s) travel services or
accommodations through our site and
(a.) you, or someone acting on your behalf, tell(s) us that your purchase is
for corporate travel purposes either by
(i.) indicating in the booking path that
the purchase is for corporate travel or
(ii.) indicating that the credit card being
used is a corporate credit card and
(b.) we have entered into an agreement with your corporation to provide data on
the
purchase of travel services or
accommodations by the corporation's personnel, we will
provide your corporation with the Personal
Information necessary for the corporation
to track your corporate travel purchased on
our site.
Combined Non-Personal Information.
We may also combine anonymous information supplied by you and other users
during registration on our site with information about your use and others' use
of our site. We will use this combined information to describe our user base,
without reference to any specific individual, to potential partners, investors
and advertisers. We will not share your Personal Information with any other
users of our site, but we may use information we collect about your travel
preferences and experiences to make recommendations to other users of our site.
For example, if we know that you and other users of our site who have traveled
to a particular destination had positive experiences at a hotel in that
destination, we might recommend that hotel to others who will be traveling to
that destination. We may also share aggregated statistical information about
users of our site and our service and product offerings with others, including
our vendors and partners. We will not link this statistical information to any
Personal Information that can identify you as an individual.
Additional Products and Services.
We may partner with other companies to offer you additional products or
services. If you sign up for any of these additional products or services, we
will share your name and any other Personal Information that is necessary for
these other companies to provide the products or services you have signed up
for. This policy will not cover the use of your Personal Information by these
other companies. We encourage you to read each other company's privacy policy
before signing up for any of its products or
services.
Disclosure of your personal information.
TOUR2U does not sell or rent any
personal information to any third party, other than our partners, as discussed
in this policy. We may aggregate personal information from all of our users and
provide that information in the aggregate to other parties, including
advertisers, for marketing and promotional purposes. However, if we do so, that
information will not be in a form that will allow any third party to identify
you personally.
We may share some of your personally identifiable information with our parent
company, our subsidiaries and sister companies around the world that are
committed to providing you with a comprehensive array of travel packages and
services to meet your travel needs. Sharing this information allows us to
better understand the ways in which our various product and service offerings
can assist travelers. It also enables us to provide you with information about
travel opportunities in which you might be interested. We do not place
restrictions on the use of personal information by our parent company,
subsidiaries, or affiliates but they will treat it at least as protectively as
they treat information they obtain from their other users.
We also may share your personal information with third-parties specifically
engaged by TOUR2U to provide
services to TOUR2U (such as
market research firms, marketing services providers and advertising agencies),
in which case we will require those parties to agree to use any such
personally-identifiable data solely for the purpose of providing the specified
services to TOUR2U. As you might
expect, TOUR2U must cooperate
with legal authorities, and may in some circumstances be required to disclose
personally identifiable information in response to requests from law
enforcement authorities, or in response to a subpoena or other legal process.
We don't expect this to happen, but if it does, we will provide only the
information required. In other words, we will not simply turn over our database
in response to a specific legal requirement. We can also turn over information
about you if we believe we must in order to prevent a violation of the law, and
by accepting this policy, you consent to our doing so, in our sole discretion.
You also consent to our disclosing information about you in the course of legal
proceedings if we are legally required to do so, if we reasonably believe that
doing so may mitigate our liability, or if doing so will assist us in enforcing
our legal rights. We also may share your information in connection with a
corporate transaction, such as a divestiture, merger, consolidation, or asset
sale, and in the unlikely event of bankruptcy.
Steps we take to protect your personal information ...
TOUR2U has implemented security
procedures to help protect the personal information stored in our systems. For
example, we limit access to personal information about you to employees who we
believe reasonably need to come into contact with that information. We also
employ processes (such as password hashing, login auditing, and idle session
termination) to protect against unauthorized access to your personal
information. But please know that there is no way for us to guarantee the
security of your
personal information.
Children's Privacy.
This website is a general audience site, and we do not knowingly collect
information about children. Should a child whom we know to be under 13 send
personal information to us, we will use that information only to respond
directly to that child to inform him or her that we must have parental consent
before receiving his or her personal information.
Changes to this Privacy Policy.
We reserve the right to change this policy should we deem it advisable to do
so. If we make material changes that will affect personal information we have
already collected from you, we will make reasonable efforts to notify you of
the changes and to give you the opportunity to amend or cancel your
registration.
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